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Policies

  • Your Session
  • Cancellations
  • Etiquette

Your Session

Booking can be done via the link clients receive in their introductory email. Prepayment and a valid credit card are required to reserve your appointment time.

Payment is due at the time of booking (or when purchasing a package) and can be done via credit card, CashApp, Apple Cash, Venmo, or PayPal. My online booking system requires prepayment by credit card, so if you’d prefer to pay via CashApp, Venmo, or PayPal, simply email me and we will book your session over the phone.

Availability: All clients are expected to use my online booking system to schedule their sessions; I do not book sessions via email request. My booking calendar reflects my business hours and all available appointment times. I do not permit appointments outside my business hours nor last-minute/same-day appointments.

Session times: Please plan to connect to your secure video conferencing link five minutes early to ensure there are no technical difficulties and that you get your full session time. If clients arrive late, they will receive whatever time remains of the appointment and agree to pay for the full length of the session.

Security: Please ensure that you have a secure, stable internet connection and that you will be in a safe and private location where you won’t be bothered during your appointment. All sessions will be conducted via secure video conferencing.

Booking can be done on the Appointments page or by calling 503-776-0182. A valid credit card or prepayment is required to reserve your appointment time.

  • Sessions are by appointment only; no walk-ins.
  • Same-day appointments (when available) are open to established clients only and must be booked over the phone.

Payment is due at the time of service and can be done via cash, credit card, Venmo, or CashApp. If paying with cash, please bring exact change (I do not accept gratuity, so what you see is what you will pay).

Session times: Please plan to arrive 10-15 minutes early to get the full session time you scheduled. If clients arrive right at the appointment start time, or late, they will receive whatever time remains of the appointment and agree to pay for the full length of the session.

Intake forms must be completed at least 24 hours before your appointment. Otherwise, we will need to take time out of your session for them. Find them on the Intake Forms page.

Guests accompanying you: You are more than welcome to bring a companion to your session. Per your preference, they can be in the treatment room with you, or they can rest in the comfortable seating area in the waiting room. Given the nature of the therapy I offer, and to maintain the therapeutic environment for all clients in the building:

  • Please do not bring children with you to your appointment.
  • Companions may need to leave the room for a brief moment during the intake interview, and may return thereafter (if you wish for them to be present).

Masks are required at all times during the session, even if clients have been vaccinated. No exceptions. While the vaccines have shown extremely promising efficacy, they do not provide 100% immunity nor completely prevent transmission. For these reasons, I’m following CDC and Oregon State guidelines and maintaining a mask requirement in my practice. I ask my clients to protect themselves and everyone in the building by wearing a mask. [OPTIONAL: Masks are required during cold & flu season (October – March), even if clients have received a flu shot. This is for YOUR protection!]

  • If you forget your mask, I will provide a disposable one for you.
  • If you cannot or prefer not to wear a mask, you can elect to have a virtual session. If this accommodation does not work for you, I will refer you to another provider.

Cancellations + Rescheduling

Appointments must be canceled or rescheduled at least 24 hours before the start time to avoid penalty. Any cancellation or rescheduling within this 24-hour window is considered a “late cancel.”

I send reminders by email and text 48 hours before your appointment so that you have ample time to reschedule, if needed, before the 24-hour window begins. Although I send these reminders as a courtesy, it is ultimately up to you to remember your appointment.

You can easily cancel or reschedule your session using the links in your confirmation and reminder emails.

LATE-CANCELLATION FEES

For package sessions

For clients who have purchased a package of appointments, they agree to pay the following supplemental fees if they late-cancel (charged to their credit card on file):

  • Less than 24 hours before the appointment: $50
  • Less than 2 hours before the appointment, or no-show: $100

For in-person sessions at my office

Clients agree to pay the following fees if they late-cancel an in-person appointment at my office (charged to their credit card on file):

  • Less than 24 hours before the appointment: 50% of session fee
  • Less than 2 hours before the appointment, or no-show: 100% of session fee

For free Action Plan sessions or consultations

  • If you late-cancel your Action Plan and you still wish to work with me, you will need to pay for a full 60-minute session and agree in writing that you will adhere to my cancellation policy moving forward.
  • No-shows will not be permitted to be brought on as a client.
  • I do not offer a “second” free Action Plan for those who late-cancel or no-show.

Refunds for individual/one-off prepaid appointments

For prepaid sessions that are NOT part of a package, clients agree that any refunds will be processed as follows if they cancel within these timeframes:

  • 24+ hours before appointment: 100% refund
  • Less than 24 hours before the appointment, or no-show: No refunds

Packages are non-refundable.

Appointments must be canceled or rescheduled at least 24 hours before the start time. Clients agree to pay the following fees if they cancel or reschedule within these timeframes:

  • Less than 24 hours before the appointment: 50% of session fee
  • Less than 2 hours before the appointment: 100% of session fee
  • No-show: 100% of session fee

Fees are waived if you send someone in your place or if that time slot can be rebooked.

Please note that showing up for your appointment with flu-like or other contagious symptoms will be considered a late cancellation, and you are responsible for the full session fee. Please see details in the “Illnesses” section.

I send reminders by email and text 48 hours before your appointment so that you have ample time to reschedule, if needed, before the 24-hour window begins. Although I send these reminders as a courtesy, it is ultimately up to you to remember your appointment.

You can easily cancel or reschedule your session using the links in your confirmation and reminder emails.

Etiquette

Body-positive zone: Appointments with me are body-positive and size-inclusive. All bodies are welcome! As such, I ask clients to refrain from diet/weight talk and criticizing your own or others’ appearances, bodies, food options, or eating habits.

Communicating with the therapist: To receive the best session possible, you must communicate your needs, preferences, requests, or feedback to me at any time before, during, or after your session. Tell me right away if you feel unwell, uncomfortable, or distracted at any time during the session so that adjustments can be made. As your therapist, I want your HONEST feedback (positive or negative), and I promise that I do not take offense to it!

Not honoring these policies: I reserve the right to cancel, reschedule, or discontinue any session at any time, for reasons including, but not limited to, the following:

  • Client shows signs of intoxication (including alcohol and other substances).
  • Safety concerns.
  • Client is not abiding by the above policies.

No fragrances: Please arrive for your appointment fragrance-free. This includes perfume, lotion, essential oils, hair products, smoke odors, etc. Please do not smoke immediately before your appointment.

Body-positive zone: My office is a body-positive and size-inclusive zone. All bodies are welcome! As such, I ask clients to refrain from diet/weight talk and criticizing their own or others’ appearances, bodies, food options, or eating habits.

Appropriate conduct: Comments, requests, or conduct of a romantic or sexual nature are not tolerated and will result in immediate ending of the session. The client will pay the full session fee.

Communicating with the therapist: To receive the best session possible, you must communicate your needs, preferences, requests, or feedback to me at any time before, during, or after your session. Tell me right away if you feel unwell, uncomfortable, or distracted at any time during the session so that adjustments can be made. As your therapist, I want your HONEST feedback (positive or negative), and I promise that I do not take offense to it!

Not honoring these policies: I reserve the right to cancel, reschedule, or discontinue any session at any time, for reasons including, but not limited to, the following:

  • Client shows signs of intoxication (including alcohol and other substances).
  • Safety concerns.
  • Client is not abiding by the above policies.
  • Your Session
  • Cancellations
  • Illnesses
  • Etiquette

Your Session

Booking can be done via the link clients receive in their introductory email. Prepayment and a valid credit card are required to reserve your appointment time.

Payment is due at the time of booking (or when purchasing a package) and can be done via credit card, CashApp, Apple Cash, Venmo, or PayPal. My online booking system requires prepayment by credit card, so if you’d prefer to pay via CashApp, Venmo, or PayPal, simply email me and we will book your session over the phone.

Availability: All clients are expected to use my online booking system to schedule their sessions; I do not book sessions via email request. My booking calendar reflects my business hours and all available appointment times. I do not permit appointments outside my business hours nor last-minute/same-day appointments.

Session times: Please plan to connect to your secure video conferencing link five minutes early to ensure there are no technical difficulties and that you get your full session time. If clients arrive late, they will receive whatever time remains of the appointment and agree to pay for the full length of the session.

Security: Please ensure that you have a secure, stable internet connection and that you will be in a safe and private location where you won’t be bothered during your appointment. All sessions will be conducted via secure video conferencing.

Booking can be done on the Appointments page or by calling 503-776-0182. A valid credit card or prepayment is required to reserve your appointment time.

  • Sessions are by appointment only; no walk-ins.
  • Same-day appointments (when available) are open to established clients only and must be booked over the phone.

Payment is due at the time of service and can be done via cash, credit card, Venmo, or CashApp. If paying with cash, please bring exact change (I do not accept gratuity, so what you see is what you will pay).

Session times: Please plan to arrive 10-15 minutes early to get the full session time you scheduled. If clients arrive right at the appointment start time, or late, they will receive whatever time remains of the appointment and agree to pay for the full length of the session.

Intake forms must be completed at least 24 hours before your appointment. Otherwise, we will need to take time out of your session for them. Find them on the Intake Forms page.

Guests accompanying you: You are more than welcome to bring a companion to your session. Per your preference, they can be in the treatment room with you, or they can rest in the comfortable seating area in the waiting room. Given the nature of the therapy I offer, and to maintain the therapeutic environment for all clients in the building:

  • Please do not bring children with you to your appointment.
  • Companions may need to leave the room for a brief moment during the intake interview, and may return thereafter (if you wish for them to be present).

Masks are required at all times during the session, even if clients have been vaccinated. No exceptions. While the vaccines have shown extremely promising efficacy, they do not provide 100% immunity nor completely prevent transmission. For these reasons, I’m following CDC and Oregon State guidelines and maintaining a mask requirement in my practice. I ask my clients to protect themselves and everyone in the building by wearing a mask. [OPTIONAL: Masks are required during cold & flu season (October – March), even if clients have received a flu shot. This is for YOUR protection!]

  • If you forget your mask, I will provide a disposable one for you.
  • If you cannot or prefer not to wear a mask, you can elect to have a virtual session. If this accommodation does not work for you, I will refer you to another provider.

Cancellations + Rescheduling

Appointments must be canceled or rescheduled at least 24 hours before the start time to avoid penalty. Any cancellation or rescheduling within this 24-hour window is considered a “late cancel.”

I send reminders by email and text 48 hours before your appointment so that you have ample time to reschedule, if needed, before the 24-hour window begins. Although I send these reminders as a courtesy, it is ultimately up to you to remember your appointment.

You can easily cancel or reschedule your session using the links in your confirmation and reminder emails.

LATE-CANCELLATION FEES

For package sessions

For clients who have purchased a package of appointments, they agree to pay the following supplemental fees if they late-cancel (charged to their credit card on file):

  • Less than 24 hours before the appointment: $50
  • Less than 2 hours before the appointment, or no-show: $100

For in-person sessions at my office

Clients agree to pay the following fees if they late-cancel an in-person appointment at my office (charged to their credit card on file):

  • Less than 24 hours before the appointment: 50% of session fee
  • Less than 2 hours before the appointment, or no-show: 100% of session fee

For free Action Plan sessions or consultations

  • If you late-cancel your Action Plan and you still wish to work with me, you will need to pay for a full 60-minute session and agree in writing that you will adhere to my cancellation policy moving forward.
  • No-shows will not be permitted to be brought on as a client.
  • I do not offer a “second” free Action Plan for those who late-cancel or no-show.

Refunds for individual/one-off prepaid appointments

For prepaid sessions that are NOT part of a package, clients agree that any refunds will be processed as follows if they cancel within these timeframes:

  • 24+ hours before appointment: 100% refund
  • Less than 24 hours before the appointment, or no-show: No refunds

Packages are non-refundable.

Appointments must be canceled or rescheduled at least 24 hours before the start time. Clients agree to pay the following fees if they cancel or reschedule within these timeframes:

  • Less than 24 hours before the appointment: 50% of session fee
  • Less than 2 hours before the appointment: 100% of session fee
  • No-show: 100% of session fee

Fees are waived if you send someone in your place or if that time slot can be rebooked.

Please note that showing up for your appointment with flu-like or other contagious symptoms will be considered a late cancellation, and you are responsible for the full session fee. Please see details in the “Illnesses” section.

I send reminders by email and text 48 hours before your appointment so that you have ample time to reschedule, if needed, before the 24-hour window begins. Although I send these reminders as a courtesy, it is ultimately up to you to remember your appointment.

You can easily cancel or reschedule your session using the links in your confirmation and reminder emails.

Illnesses

The policies below apply only to in-person appointments at my physical office. They do not apply to telehealth/virtual sessions.

For the health of everyone who visits my office, I do not perform bodywork on anyone who is experiencing contagious symptoms of any kind.

If you are ill or experiencing contagious symptoms, please reschedule your session. Receiving any kind of bodywork when you’re sick will only make it harder for your immune system to fight the illness, and you will be sicker for longer. It’s NOT fun!

Please reschedule if:

  • You have a cold, the flu, a fever, a throat tickle, etc., even if you’re on the “tail end” of it.
  • Your allergies are flaring up (sneezing, coughing, runny nose).
  • You’re on antibiotics but you haven’t yet finished the entire course.

Not sure if you’re contagious? Err on the side of caution and reschedule. You are welcome to call me so that we can talk through it and see when it would be OK for you to come in!

Fees: Arriving with contagious symptoms will be considered a late cancellation, and you will be responsible for the full session fee. If your cold shows up the day of your appointment, you can get the fee waived by calling me by 8:00 a.m. that morning and leaving a voicemail. (Phone: 503-776-0182.)

Other health conditions: Clients should not receive bodywork (and should notify me immediately) if they are experiencing any of the following health conditions:

  • Any active inflammatory disease affecting blood vessels.
  • Diabetes with active complications.
  • Kidney and/or bladder disease or infection.
  • Nausea, vomiting, diarrhea, or extreme gastrointestinal distress.
  • Severe, unexplained pain in the abdomen or legs.
  • Throbbing headache or migraine.
  • Skin rashes, warts, mysterious bug bites, or any unidentified skin condition.

Etiquette

Body-positive zone: Appointments with me are body-positive and size-inclusive. All bodies are welcome! As such, I ask clients to refrain from diet/weight talk and criticizing your own or others’ appearances, bodies, food options, or eating habits.

Communicating with the therapist: To receive the best session possible, you must communicate your needs, preferences, requests, or feedback to me at any time before, during, or after your session. Tell me right away if you feel unwell, uncomfortable, or distracted at any time during the session so that adjustments can be made. As your therapist, I want your HONEST feedback (positive or negative), and I promise that I do not take offense to it!

Not honoring these policies: I reserve the right to cancel, reschedule, or discontinue any session at any time, for reasons including, but not limited to, the following:

  • Client shows signs of intoxication (including alcohol and other substances).
  • Safety concerns.
  • Client is not abiding by the above policies.

No fragrances: Please arrive for your appointment fragrance-free. This includes perfume, lotion, essential oils, hair products, smoke odors, etc. Please do not smoke immediately before your appointment.

Body-positive zone: My office is a body-positive and size-inclusive zone. All bodies are welcome! As such, I ask clients to refrain from diet/weight talk and criticizing their own or others’ appearances, bodies, food options, or eating habits.

Appropriate conduct: Comments, requests, or conduct of a romantic or sexual nature are not tolerated and will result in immediate ending of the session. The client will pay the full session fee.

Communicating with the therapist: To receive the best session possible, you must communicate your needs, preferences, requests, or feedback to me at any time before, during, or after your session. Tell me right away if you feel unwell, uncomfortable, or distracted at any time during the session so that adjustments can be made. As your therapist, I want your HONEST feedback (positive or negative), and I promise that I do not take offense to it!

Not honoring these policies: I reserve the right to cancel, reschedule, or discontinue any session at any time, for reasons including, but not limited to, the following:

  • Client shows signs of intoxication (including alcohol and other substances).
  • Safety concerns.
  • Client is not abiding by the above policies.

Please read the policies on this page and ask any questions that arise! I expect my clients to know and agree to my policies as a condition of doing business with me. I look forward to working with you!

Have a question? Contact me.

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