Policies
Your Session
Payment is due at the time of booking (or when purchasing a package) and can be done via credit/debit card, Venmo, CashApp, or Apple Cash. A valid credit/debit card must be kept on file in the booking system but does not have to be your main payment method.
Scheduling: All appointments must be scheduled using the online booking system, via the link in your introductory email. The booking calendar reflects the coach’s business hours and all available appointment times. (Not permitted: last-minute/same-day appointments; scheduling requests sent via email; requests for appointments outside the availability shown on the booking calendar.)
Session times: Clients must join their secure video conference at the link provided in their appointment confirmation email. Please plan to connect a few minutes early to ensure there are no technical difficulties and that you receive your full session time. If clients arrive late, they will receive whatever time remains of the appointment and agree to pay for the full length of the session.
Security: Please ensure that you have a secure, stable internet connection and that you will be in a safe and private location where you feel at ease speaking about your health concerns. All sessions will be conducted via secure video conferencing.
Cancellations + Rescheduling
Appointments must be canceled or rescheduled at least 24 hours before the start time to avoid penalty. Any cancellation or rescheduling within this 24-hour window is considered a “late cancel.”
My booking system sends automatic text and email reminders 48 hours before your appointment so that you have ample time to reschedule, if needed, before the 24-hour window begins. Although these reminders are sent as a courtesy, it is ultimately up to you to remember your appointment.
You can easily cancel or reschedule your session using the links in your confirmation and reminder emails.
LATE-CANCELLATION FEES
For package sessions
Clients who have purchased a package of appointments agree to pay the following supplemental fees if they late-cancel (charged to their credit card on file):
- Less than 24 hours before the appointment: $50
- Less than 2 hours before the appointment, or no-show: $100
For free Action Plan sessions or consultations
- If you late-cancel your Action Plan and you still wish to work with me, you will need to pay for a full 60-minute session and agree in writing that you will abide by my cancellation policy moving forward.
- No-shows will not be permitted to be brought on as a client.
- I do not offer a “second” free Action Plan for those who late-cancel or no-show.
Refunds for individual/one-off prepaid appointments
For prepaid sessions purchased individually (not as part of a package), late cancellation does not incur fees, but refunds will be impacted. Clients agree that any refunds will be processed as follows if they cancel within these timeframes:
- 24+ hours before appointment: 100% refund
- Less than 24 hours before the appointment, or no-show: No refunds
Appointments must be canceled or rescheduled at least 24 hours before the start time. Clients agree to pay the following fees if they cancel or reschedule within these timeframes:
- Less than 24 hours before the appointment: 50% of session fee
- Less than 2 hours before the appointment: 100% of session fee
- No-show: 100% of session fee
Fees are waived if you send someone in your place or if that time slot can be rebooked.
Please note that showing up for your appointment with flu-like or other contagious symptoms will be considered a late cancellation, and you are responsible for the full session fee. Please see details in the “Illnesses” section.
I send reminders by email and text 48 hours before your appointment so that you have ample time to reschedule, if needed, before the 24-hour window begins. Although I send these reminders as a courtesy, it is ultimately up to you to remember your appointment.
You can easily cancel or reschedule your session using the links in your confirmation and reminder emails.
Etiquette + Misc
Eliminating distractions: Because we mutually respect each other’s time, clients should reduce distractions that might arise during their appointment. This includes:
- Putting your phone on “do not disturb,” or placing it in another room.
- Turning off alerts/notifications on the computer you’re using for video conferencing.
- Closing browser tabs for social media, email, work, etc.
- Ensuring you are in a safe, quiet environment free of other distractions or interruptions.
Body-positive zone: Appointments with me are body-positive and size-inclusive. All bodies are welcome! As such, I ask clients to refrain from diet/weight talk and criticizing your own or others’ appearances, bodies, food options, or eating habits.
Communicating your needs: To receive the best session possible, you must communicate your needs, preferences, or feedback to me at any time before, during, or after your session. Tell me right away if you feel unwell, uncomfortable, or distracted at any time during the session so that we can make adjustments.
Not honoring these policies: I reserve the right to cancel, reschedule, or discontinue any session at any time, for reasons including, but not limited to, the following:
- Client shows signs of intoxication (including alcohol and other substances).
- Safety concerns.
- Distractions are preventing the client from being fully present and engaged during the session.
- Client is not abiding by these policies.
No fragrances: Please arrive for your appointment fragrance-free. This includes perfume, lotion, essential oils, hair products, smoke odors, etc. Please do not smoke immediately before your appointment.
Body-positive zone: My office is a body-positive and size-inclusive zone. All bodies are welcome! As such, I ask clients to refrain from diet/weight talk and criticizing their own or others’ appearances, bodies, food options, or eating habits.
Appropriate conduct: Comments, requests, or conduct of a romantic or sexual nature are not tolerated and will result in immediate ending of the session. The client will pay the full session fee.
Communicating with the therapist: To receive the best session possible, you must communicate your needs, preferences, requests, or feedback to me at any time before, during, or after your session. Tell me right away if you feel unwell, uncomfortable, or distracted at any time during the session so that adjustments can be made. As your therapist, I want your HONEST feedback (positive or negative), and I promise that I do not take offense to it!
Not honoring these policies: I reserve the right to cancel, reschedule, or discontinue any session at any time, for reasons including, but not limited to, the following:
- Client shows signs of intoxication (including alcohol and other substances).
- Safety concerns.
- Client is not abiding by the above policies.
Please read the policies on this page and ask any questions that arise! I expect my clients to know and agree to my policies as a condition of doing business with me. I look forward to working with you!
Have a question? Contact me.
